Refund policy

Refund & Return Policy

Thank you for purchasing from Elite Strider.

If for any reason you are not completely satisfied with your purchase, please review our Refund and Return Policy.

The following conditions apply to all products purchased from us.

Interpretation and Definitions

Interpretation

Words with an initial capital letter have meanings defined under the following conditions. These definitions shall have the same meaning whether they appear in singular or plural.

Definitions

  • Company (referred to as "Company", "we", "our", or "us") refers to Elite Strider.
  • Merchandise refers to products offered for sale in the Service.
  • Order means your request to purchase products from us.
  • Service refers to the Website.
  • Website refers to Elite Strider, accessible from: https://elitestrider.com
  • You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

Your Right to Cancel Your Order

You have the right to cancel your order within 3 days without giving any reason.

The deadline for cancellation is 3 days from the date you received the product, or when a third party (other than the carrier) takes possession of the product.

To exercise your right of cancellation, you must inform us of your decision through:

  • Email: support@elitestrider.com
  • Website: https://elitestrider.com/pages/contactus
  • Phone/WhatsApp: 563633292

We will process your refund within 7 days after receiving the returned product. The refund will be issued using the same payment method used for the order, with no additional fees.

Conditions for Returns

  • The product must have been purchased within the last 3 days
  • The product must be in its original packaging

Non-Returnable Items

  • Customized or personalized products
  • Products that deteriorate quickly or are expired
  • Items not suitable for return due to health or hygiene reasons if unsealed after delivery
  • Products that are inseparably mixed with other items after delivery

We reserve the right to refuse returns that do not meet these conditions.

Note: Only regular-priced items are eligible for refunds. Sale items are non-refundable (unless required by law).

Returning Goods

You are responsible for the cost and risk of returning the goods.

Return Address:
Emirates Head Quarters
Dubai, UAE

We are not responsible for items damaged or lost during return shipping. We strongly recommend using an insured and trackable shipping service.

Refunds will only be issued after we receive the product or proof of delivery.

Gifts

If the product was marked as a gift:

  • You will receive a gift credit once the return is received
  • A gift certificate will be sent to you

If the product was not marked as a gift:

  • The refund will be issued to the original purchaser